Refund & Cancellation Policy

Last updated: 28 September 2026

Every story is made to order for one child, so our refund policy follows the stage the work has reached.

1. Before you pay

Sending a request and having the short call are free. You can stop at any time without paying anything.

2. After payment, before we send the story draft

You can cancel for any reason and receive a full refund.

3. After we send the draft, before you approve it

We revise the story until you are happy with it. If you still decide not to continue, you can cancel and receive a 50% refund.

4. After you approve the story

Once you approve the text, we start building the interactive world just for your child, and the order can no longer be cancelled for a refund.

5. If something goes wrong on our side

You receive a full refund if we do not deliver your story within 14 days after the promised date, or if a technical problem stops the story from working and we cannot fix it.

6. How to request a refund

Email support@birivaridi.com or message us on WhatsApp at +994 51 417 83 99 with your request code or the name you used on the order. Online payments are refunded by Dodo Payments, our Merchant of Record, to the original payment method, usually within 5–10 business days. Other payments are refunded the same way you paid.

This policy does not affect any rights you have under applicable consumer law.

Questions? Email support@birivaridi.com or message us on WhatsApp at +994 51 417 83 99.